Because of the nature of the LanternFest® event and the outdoor location of the event, all tickets not protected by TicketGuardian, including fees, are non-refundable and all sales are final. Tickets protected by TicketGuardian are refundable for covered reasons up until the original event date. Coverage also includes events that are postponed to within 10 days after the original event date. More on terms & conditions HERE.
As a result of the nature of a LanternFest® event being subject to natural conditions and the potential danger of fire any LanternFest® event may be canceled due to weather conditions including wind, rain, or drought situations. Our event directors reserve the right to cancel any LanternFest® events without refund should conditions create a potential level of danger to our participants that, in their opinion, warrants that action. Efforts to reschedule the event will be made for the next available date at the venue where weather conditions permit. Participant tickets will automatically be transferred to the rescheduled event. In the event that a participant cannot attend the new date tickets are transferable to another person HERE.
Please check the event page on our website and social media for updates on conditions for your event. Please provide us with your email address so we can send you updates and we will try to get you notice as soon as a decision is made regarding your event. You can also send us your questions at email@example.com.
Please understand that Lanternfest® requires a high safety standard to ensure that the events benefit all participants and the area surrounding the event. Fire conditions in the area surrounding the venue may limit our ability to go forward with the event, officials in the area may direct that an event not take place based on their assessment of conditions. All of these may lead to the cancellation of an event after the primary costs of setting up and preparing for the event have taken place. As a result, this policy of no refunds is in place to allow us to plan for and conduct as many LanternFest® events as possible in the best conditions with a good result for all parties.